News
Centralpoint proposed to assist with COVID-19 early detection in Waste Water Treatment Plants
Posted: 6/6/2020
Oxcyon has proposed it's Centralpoint Data Aggregation platform to the NIH to automatically ingest and report on data from over 23,000 Pulbic Waste Water Treatment plants nationwide to detect COVID-19. This proposed solution is designed to empower NIH to better monitor COVID-19 (and other) health related data, by municipality, county and state, which would not require any individualized testing. This solution aggregates data submitted from each participating location on a scheduled basis, allowing for o...
Centralpoint Integrates AI Assistant for IVRs
Posted: 1/14/2020
Oxcyon has developed an API integration for it's AI (Artificial Intelligence) intersticial to assist call centers, utilizing CISCO, and Genesys systems. This integration allows for the CALL DRIVERS originating from these systems, to query, filter and serve the right answers to any incoming questions from clients, or users. In this way, call center personnel are served all relevant information about the incoming call, user, and reason for their inquiry, prior to answering the phone to assist the client wh...